Corporate Information and Licensing

User Eligibility and Registration Rules

Services provided by Melbet India are exclusively available to individuals who are at least 18 years of age. By registering, the user fully accepts the Betting Office’s terms, conditions, and betting rules. The bookmaker retains the authority to void any bets placed in violation of these Terms and Conditions. Melbet is not liable for instances where compliance violations are discovered retroactively.

One Account Policy

Strict rules apply to the number of accounts a user may hold. A single player is permitted to register only one gaming account per:

• IP address;
• Family;
• Email address;
• Payment method (credit/debit card, e-wallet, etc.);
• Electronic payment device.

It is prohibited for individuals connected to other users to create linked accounts. In cases of multiple registrations, the Security Service reserves the right to block all associated accounts for a duration of up to 2 months and cancel all winnings derived from these accounts.

Betting Regulations and Odds

The terms governing bet acceptance—including odds, totals, handicaps, and maximum bet limits—are dynamic and may be updated after a bet is placed. However, the conditions for already confirmed bets remain unchanged. Users are responsible for reviewing the current line before placing a wager. The bookmaker reserves the absolute right to decline a bet from any individual without providing a specific justification.

Handling Errors and Suspicious Matches

Melbet maintains specific protocols for technical errors and integrity issues:

• Technical Errors: If obvious typographical errors occur in the event list or odds mismatch the GTCs, the bookmaker reserves the right to declare such bets invalid. These bets will be settled at odds of “1”.
• Contractual Games: If there is suspicion of a fixed match, bets may be suspended until an international organization issues a final verdict. If a contractual game is proven, bets are declared invalid and settled at odds of “1”. The bookmaker is not required to furnish evidence to the bettor.
• Obvious Odds Mistakes: Bets placed on clearly erroneous odds will be settled based on the final result using the correct market odds applicable at that time.

Settlement of Results and Disputes

Winnings are calculated solely based on results announced by the bookmaker. Disputes regarding outcomes are resolved exclusively using official documents from the relevant sports federations. Data from other bookmakers is not considered an official source.

Users must verify their winnings immediately upon crediting. If there is a discrepancy, the user must contact the betting office with their account number, date, time, event details, stake, odds, and the reason for the disagreement.

Fraud Prevention and Account Security

Melbet takes a zero-tolerance approach to fraud. If a customer is found committing fraudulent acts—such as arbitrage betting, using automation software, abusing loyalty programs, or engaging in multiple registrations—the betting office may:

1. Cancel the specific bet.
2. Close the betting account and refund only the initial deposited funds.
3. Report the user to law enforcement agencies.

Verification Procedures

The Security Service is authorized to conduct identity verification via video conferencing. Additionally, users may be required to submit documents proving their identity to facilitate account funding or verification.

Grounds for Account Blocking

The Betting House reserves the right to void bets and block accounts if it is confirmed that:

• The user possessed prior knowledge of the outcome.
• The user could influence the result (e.g., as a coach, referee, or athlete).
• Bets were placed by a syndicate (group of users) to bypass limits.
• The user manages multiple accounts.
• Specialized software was used to automate betting.
• Unfair methods were used to obtain information or circumvent restrictions.

In such cases, the remaining balance (excluding dishonestly obtained funds) may be returned after negotiation. The bookmaker is not obligated to cover payment system commissions.

Payments: Deposits and Withdrawals

Users can fund their accounts via various payment systems listed in the “Payments” section. Withdrawal requests are processed 24/7.

Withdrawal Rules

To ensure financial security, the following rules apply:

• Proportional Withdrawal: Funds must be withdrawn using the same method used for deposit. If multiple methods were used, withdrawals must be proportional to the deposit amounts.
• Identity Check: Melbet employees may verify that the user’s name and date of birth match the provided data. Discrepancies may lead to a refund of bets and refusal of payout until identity is proven.
• First Withdrawal: Users must enter passport details exactly as they appear on their ID in the issuing country’s language.

Wagering Requirements and Restrictions

The Security Service may refuse withdrawals if:

• The account is funded solely by electronic means.
• The deposit amount has not been sufficiently wagered. The user is required to wager the full deposit amount at odds of not less than 1.10.
• Note: Bets on opposite outcomes in games like Roulette, Baccarat, Craps, and Dice do not count towards this requirement.

If deposits are used for purposes other than betting (e.g., money transfers), Melbet may cancel the deposit and charge the user for processing costs.

Payment Methods and Commissions

• Bank Transfers: Melbet reserves the right to refuse specific payment system withdrawals and enforce a bank transfer instead.
• Third-Party Wallets: Users should not deposit via someone else’s e-wallet. Funds may be returned to the wallet owner without notice.
• Bitcoin: No commissions are applied for deposits or withdrawals made via Bitcoin accounts.
• Commission Policy: In specific cases, Melbet covers payment system commissions, but this privilege may be revoked for certain accounts.

By adhering to these rules, Melbet ensures a fair and regulated gaming experience for all users.